We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the Practice or visiting the Practice in person. Our receptionists are trained to ask you what the problem is so the Doctor can triage you appropriately and get the best resolve possible – we ask that you advise them of the issue for this reason. They are bound to the same confidentiality rules as your Doctor.
Our lines are open between 8am-9am for emergency on the day appointments ONLY. Read more about our on the day appointments here.
We try to make sure you can see the Doctor of your choice but if they are not available, we may ask you to see another Doctor.
If you are too ill to come to the Practice and you require a visit at home, please call the Practice between 8am-9am. Home visits take up more of a Doctor’s time than a consultation in the Practice, so if you are mobile, please come into the Practice to be seen.
We do have text reminders set up for appointments, but due to system errors, we are asking you do not rely on this as these haven’t been getting sent to everyone.
A chaperone is a person who is present during a physical examination as a safeguard for all parties (patient and practitioner). You will be offered a chaperone for any intimate examination required by the GP, nurse or healthcare assistant. This is standard practice. A chaperone is usually another healthcare professional but can be a fully trained member of office staff. The chaperone will have had training in maintaining confidentiality. You can decline the offer of a chaperone if you are happy for the examination to proceed without one. If you are booking an appointment for where you know you will require an intimate examination (examples include: cervical smear/ rectal examination/ vaginal examination/ breast examination/ penile/ testicular examination), you may ask for a chaperone to be present and we can arrange in advance for one to be present. During an ECG (electro-cardiogram) test you will be required to remove clothing from the upper half of your body whilst the leads are being attached so will be offered the presence of a chaperone for this too.
Out of Hours
NHS24 run an emergency out of hours service for patients during evenings, overnight and week-ends for problems that cannot wait until the next Practice working day. To access the service, you can phone NHS24 directly on 111
Cancellations and DNA Policy
We have on average 250 unattended appointments a month – this has a direct effect and strain on our availability of appointments.
If you are unable to keep your appointment, please telephone with AT LEAST 30 minutes notice to cancel it. This will allow another patient to use your appointment slot. If you do not cancel your appointment at all or within 30 minutes of your appointment, it will go against your record as a DNA. If you are more than 10 minutes late for your appointment this will also be put down as a DNA and we will have to reschedule your appointment. Exceptional circumstances will be considered. If you have multiple DNA’s during a 12 month period, you will be at risk of removal from the Practice.