“Providing a service of which we can feel confident and proud!”
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. If you are unable to keep your appointment please let us know as soon as possible.
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
If you require an on the day appointment, please contact the Practice between 8am and 9am on our Emergency Line. You will be offered an on the day phone call initially for the doctor to assess your condition first.
If you call after 9am, you will be asked to call back the next morning unless you require an urgent appointment.
Please inform our receptionist team of why you require the appointment as this will help the doctor to prioritise and triage your appointment – this isn’t a requirement but may help you get seen sooner.
Please note that we cannot provide COVID sick certificates in the first instance. You can get an isolation note here for your employer first, and once that runs out if your symptoms are still persisting and you cannot return to work, you can contact us for a sick certificate.
Patient’s struggling with COVID symptoms should contact their GP in the first instance. Please DO NOT contact 111 unless the Practice is closed as you will be directed back to your GP.
Please contact your airline or use this information for advice about travelling abroad and COVID.
We have an average of 250 missed appointments every month. This has a direct strain and effect on our availability of appointments and wastes time of clinical staff. It also increases waiting times for booking an appointment.
Please cancel your appointment with at least 30 minutes notice so we can use your appointment for another patient who needs it.
If you do not cancel your appointment or are more than 5 minutes late to your appointment, it will go down as a DNA. If you have 2 DNA’s within a 3 month period, you will receive a yellow warning letter. If these accumulate, you will then receive an amber warning letter and be at risk of removal from the Practice.